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CRM RFP Glossary

The following are acronyms, definitions and abbreviations included in the text of this CRM Request For Proposal (RFP).

24 x 7:  A statement of availability of systems, communications, and/ or supporting resources every hour. Twenty-Four (24) of each day, Seven (7) days weekly throughout every year for periods specified herein. Where reasonable downtime is accepted, it will be stated herein. Otherwise, 24x7 implies NO loss of availability of systems, communications, and/ or supporting resources.

BI:  Business Intelligence

CRM:  Customer Relationship Management

RFP:  Request for Proposal

SFA:  Sales Force Automation

SLA:  Service Level Agreement

SaaS:  Software as a Service

Vendor:  Company, firm, corporation, partnership, individual, etc., submitting a response to a solicitation


The most important CRM software related acronyms, definitions and abbreviations to include in an RFP glossary include any company-specific phrases, industry terms or referenced internal information systems.