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CRM RFP Compliance

CRM software proposals may be submitted electronically, however, facsimile (FAX) machine receipt will not be accepted.

It shall be the CRM vendor's responsibility to read this entire document, review all enclosures and attachments, and comply with all requirements and intent as specified herein. If a CRM vendor discovers an inconsistency, error or omission in this solicitation, the CRM vendor should request a clarification from the contact person listed on the front page of the solicitation. Questions and clarifications must be submitted in writing and may be submitted by personal delivery, letter, fax or e-mail within the time period identified hereinabove.

Failure to sign under EXECUTION section will render the CRM software proposal invalid.

The CRM vendor's offer must be valid for 90 days from the date of proposal opening.

While it is not anticipated that the awarded CRM vendor will fail to meet the proposal requirements, if such should occur, the right is reserved to further evaluate the responses to this CRM RFP and then to recommend an award to the next Vendor response that represents our best interest.

The Bidder will regard and preserve as confidential all information obtained from any source as a result of this RFP. The CRM software RFP is for proposal purposes only and is not to be disclosed or used for any other purpose. We reserve the right to request the return or the destruction of any of the material contained in this document. Information received in response to this CRM RFP will be held in strict confidence and not disclosed to any third party without the express written consent of said Supplier. Proposals submitted might be reviewed and evaluated by any person(s) at our discretion, including employees or contract workers within our organization and any third party or independent consultants. We will sign a mutual non-disclosure agreement, if requested.

Where CRM software pricing information is requested, please provide figures only in U.S. dollars.

Each CRM vendor submitting a proposal warrants and represents that:

  1. The CRM software proposal is based upon an understanding of the specifications and requirements described in this RFP
  2. Costs for developing and delivering responses to this RFP and any subsequent presentations of the proposal are entirely the responsibility of the Vendor. Our organization shall not liable for any expense incurred by the Vendors in the preparation and presentation of their proposals
  3. All materials submitted in response to this RFP become our property and are to be appended to any formal documentation, which would further define or expand any contractual relationship between our organization and Vendor resulting from this RFP process
  4. A proposal may not be unilaterally modified by the CRM vendor for a (90) -day period following the delivery of the proposal, or of any best and final offer.

Decide whether your organization desires electronic, hardcopy or both RFP submissions. Also provide both a contact person for vendors to point out inconsistencies as well as a vehicle for providing further vendor response. We generally recommend posting vendor responses to a web site page so that all vendors have equal access and can refer to the web page upon demand.