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CRM RFP Acknowledgement

Acknowledgment of CRM RFP Receipt
Within three (3) business days of your receipt of this CRM software RFP you must provide written acknowledgment. All future communications regarding this CRM RFP must be addressed to the designated contact person.

Election Not to Submit Proposal
In the event you elect not to proceed with submission of a proposal, please inform us of your decision in writing. We request that you provide any rationale for your decision in a written communication.

RFP Questions, Inquiries, and Clarifications
All questions or requests for clarification concerning the RFP must be submitted via e-mail to CONTACT by 5pm EST on DATE. All inquiries must make specific reference to the applicable section of the CRM software RFP. Every attempt will be made to answer all inquiries from each Bidder. To ensure consistent interpretation of the CRM RFP, the written answers will be made available to all Bidders. All information which would identify the inquiring Bidder will be removed.

Advice: With the CRM software vendors’ RFP acknowledgement you will also establish a designated contact person for the remainder of the RFP process. While vendor submitted questions show good interest and should be followed up on, expect a few web-based vendors (Oracle and to request on-site meetings, dinner meetings and trips to so-called user group meetings or events. These meetings have little to no software selection discovery value and are of course far more intended to win favor from their social atmosphere. Refrain from these meetings until after a vendor has been named the preferred vendor.