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CRM Advice: Prepare For Change Management

V. Prepare For Change Management when deploying CRM software

Change Management Methodology and Change Control Program

Change management is about introducing change successfully. Too often business changes suffer from strong employee resistance, reduced productivity, dissatisfied employees and unwanted turnover. In many cases these changes produce over budget, delayed or failed projects. Change management is the application of processes, tools and techniques to minimize the resistance to change and to achieve the desired business results, on time and on budget.

While new software applications can bring rewarding changes to the organization, they won't remedy all of the organization's challenges. In many implementations, managing change of both systems and business processes can be one of the greatest challenges. Any implementation approach should consider and plan for change obstacles and incorporate a formal change management mitigation strategy.

Successful change management turns those affected into motivated creators and effects change in the minds of the employees. It is about creating conditions for the organization and employees so that they can take responsibility for shaping their own future. The critical success factor for organizations is that of people. The effectiveness and efficiency of the organization increases with the active participation and change in attitude of the employees. Improved internal communication allows support for personal development objectives and increases team spirit. Successful and stable anchoring of a change management processes will lay the foundation for the transition into becoming a Learning Organization. A Learning Organization is the vision of a company capable of shaping itself actively through constant improvements.

Customer Relationship Management
  1. Start with Business Strategy
  2. Assemble the Right Project Team
  3. Leverage an Implementation Methodology
  4. Insist Upon Structured Project Management
  5. Prepare For Change Management
  6. Plan Early For Dirty Data
  7. Consider Best Practices Utilization
  8. Don't Forget Risk Management