- NetSuite was founded in 1998 (it was then called NetLedger)
- The company's primary shareholder is Oracle's Larry Ellison.
- Almost all industry insiders expect the company to go public in the later half of 2007.
CRM Software Information:
- NetSuite packages its product solution using various product names, including NetSuite CRM, NetERP, NetSuite Small Business and NetCommerce.
- Product pricing is based upon both software subscription as well as a variety of 'setup' and add-on chages.
- Being owned by Larry Ellison, you could probably guess the product is Oracle-centric.
- The product is delivered with a Service Level Agreement (SLA) that includes financial renumeration for non-performance.
CRM Software products and modules:
- NetSuite CRM and NetSuite CRM+
- One of only two hosting solutions that provides both front-office CRM and back-office accounting.
- Relatively strong accounting solution - includes accounting/finance and distribution.
- Solid company.
- Very nice e-commerce storefront engine.
- Limited to small business solution (the company claims to be able to accommodate midsize companies, however, we believe the product is short on functionality and flexibilty for anybody other than a small business). The fact that NetSuite is also sold off the retail shelves of CompUSA would further support a small business limitation.
- Weak Customer Relationship Management (CRM)
- NetSuite's July 2007 admission that the company offers no backup data centers for customer data and services (eek!) shows complete disregard for its clients businesses
- Numerous customers and former customers have long compalined of recurring price increases and nickel and dime tactics.
- Help desk support.
- We're aware of no large user count customers, however, cited cusotmers include:
- Linden Lab
- Oakland A's
- California Software
- SAP Business ByDesign
- Salesforce.com with partner Intacct
- Microsoft Dynamics CRM with Dynamics ERP software solutions