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The online CRM source for successful selection, negotiation and implementation
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CRM Glossary


eXtensible Markup Language. A subset of SGML constituting a particular text markup language for interchange
of structured data. The Unicode Standard is the reference character set for XML content. XML is a trademark
of the World Wide Web Consortium. XML is an extremely common system integration method used with
Customer Relationship Management software systems.

CRM relevance: Highly relevant.