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CRM Glossary


Personal Digital Assistant: a small hand-held computer that in the most basic form, allows you to store names
and addresses, prepare to-do lists, schedule appointments, keep track of projects, track expenditures, take
notes, and do calculations. Depending on the model, you also may be able to send or receive e-mail; do word
processing; play MP3 music files; get news, entertainment and stock quotes from the Internet; play video games;
and have an integrated digital camera or GPS receiver.

CRM relevance: Highly relevant.